Shipping & Returns

If for any reason your product is faulty, incorrect or arrives damaged, please email us at renae@naturallyelegant.net.au accompanied with a full detailed description, photographs and your order number to resolve the problem.
When approved we will issue you with a Return Authority Number.
Notification must be made within three (3) days of receiving your order. No claims will accepted after three (3) days from receipt of goods.
For faulty or damaged products Naturally Elegant will replace the goods.
To be eligible for a return, your product(s) must be returned in their original packaging and must be unopened, unused and in the same condition that you received it.
A Return Authority Number must be received from Naturally Elegant prior to returning any products. No credits will be issued without a Return Authority Number.
In some cases customers may be responsible for any additional shipping costs on replacement or exchanges.

We do not accept returns and order cancellations for incorrect choices or change of mind.

Because our orders are processed so quickly, cancellations must be within 4 hours following order completion. Once the products have been mailed or couriered it is unfortunately too late.
We will do our best to accommodate you if the order has not been packed and/or shipped. If your order has already been packed and you wish to add on, the addition may need to be considered a new order.

If you fail to collect your order from the post office within the Post Offices stipulated time-frame (usually 1 week), it will be returned to us.
If your order undelivered due to an incorrect address, it will be returned to us.
If you would like your order re-shipped to you, you will be liable to pay a re-shipping fee equal to the amount of the original shipping cost on your order. Where free shipping was received, you will be liable to pay a re-shipping fee as calculated by us based on the weight, size, and classification of your order.
Any unclaimed or returned parcels that you would prefer to receive a store credit for instead of being re-shipped, will be cancelled and applied as a store credit, less the original cost of shipping have a $2.50 return/admin fee applied.
If your order is returned to us and we do not have any response from you after 14 days of our attempted contact, your order will be cancelled and applied as a store credit, less the original cost of shipping, and a $10.00 return fee.
We do not provide refunds for unclaimed or returned orders.

Orders must be collected within 6 weeks of purchase date.
Orders that are not collected within this time frame will be automatically cancelled and will receive a store credit for the amount paid.
We do not provide refunds for uncollected orders.
If you would like your order to be changed to be shipped to you instead, you will be liable to pay a re-shipping fee as calculated by us based on the weight, size, and classification of your order.